Cancellation Policy
📅 Lesson Cancellation
Any lesson cancellation must be made 24 hours ahead of time, unless it is an emergency, to avoid any late cancellation charge.
First time late cancellation: You will be charged half of the lesson price.
Subsequent late cancellations: Full lesson price will be charged.
Cancellation within 2 hours: If you cancel within 2 hours prior to the lesson and the instructor is already on the court with equipment, the charge will be full price regardless of first time offense.
👥 Clinic Requirements
The minimum number of players required for a clinic is 3 players. When there are under 3 players present for the class, coaches are not obligated to continue having the class, although in some circumstances such as the start of a new program, the coaches may continue running the class anyway.
⏱️ Mid-Clinic Cancellation
In the case where we must cancel after the first half hour of class, due to rain or other emergencies, the remaining time of the class will be transferred into credit.
- Package holders: Credit gained from the canceled class will be deducted from the next purchase of a class package.
- Individual class buyers: Credit will be deducted from the next class that is attended.
🚨 Emergency Situations
In the event of an emergency, the clinic will be canceled to ensure the safety of the students as well as instructors.
If the coach hosting the class gets sick the day before, or wakes up in the morning of the clinic with this condition, the coach will have to cancel the class. It is important to avoid getting the students sick, as this will only lead to more lost time.
Any changes being made to the clinic schedule will be updated and communicated to all students to keep you informed.
🌧️ Weather Conditions Policy
Classes are cancelled on rainy days!
The coach is responsible for calling rain-outs. Every effort will be made to have class, and when in doubt, the coach will go to the court. Usually we do not base rain-outs on weather reports as they are often wrong.
Notice: The coach will call a rain-out at least 1 hour before class starts. All parents will be notified by text and emailed about the makeup schedule.
During class: If it starts to rain during class, the coach will need to stop class and call rain-out. The coach will walk the kids to a covered place and let all of their parents know to pick up their child and where to find them. The coach will stay with all players until they are picked up.
Contact Information
For any questions about our cancellation policy or to cancel/reschedule a lesson, please contact:
Phone: (669) 224-8998
Email: ystatennis@gmail.com